Making a Difference Every Day

Shine is the philosophy that drives our commitment to continuous improvement. Above all, it represents our promise to always strive to make a difference.

More than just an initiative, SHINE is a symbol of innovation, involvement and improvement. It also shapes the way we work, the way we support one another, and the way we care for the people who use our services.

Everyone at The HICA Group is encouraged to embrace Shine. By working together and taking personal responsibility, we can improve the lives of every person who receives a service from, or is connected with, HICA. Ultimately, every contribution helps create positive change.

“It only takes one person to make a difference. As CEO of The HICA Group, I fully support our Shine initiative. Not only does it demonstrate HICA’s commitment to making a difference, but it also reinforces our belief that, while we are all part of a team, each of us can step forward and support one another.

Every one of us can make a positive difference through simple acts of kindness, compassion and support. Together, these actions can have a lasting impact on someone’s life.

I truly believe our teams have what it takes to make a difference to everyone we support.”

Terry Peel
Chief Executive Officer, The HICA Group

Our Pledges to the People We Support

Our services are built around five key commitments. Together, these pledges guide everything we do.

Safe

You are protected from abuse and avoidable harm.

Effective

Your care, treatment and support achieve positive outcomes. In addition, they help you maintain your quality of life and are based on the best available evidence.

Caring

Our staff treat you with compassion, kindness, dignity and respect. They also involve you in decisions about your care and support, so that your voice is always heard.

Responsive

Our services are organised to meet your individual needs, ensuring that you receive the right support at the right time.

Well-led

Our leadership, management and governance ensure we provide high-quality, person-centred care. Furthermore, we encourage learning, support innovation and promote an open, honest and fair culture.

The SHINE Committee

To bring the SHINE philosophy to life, we founded the SHINE Committee.

The committee is made up of HICA colleagues who meet every month to plan current and future SHINE events. Together, they develop new ideas, organise activities and encourage colleagues across the organisation to get involved. As a result, SHINE continues to grow and make a positive impact across HICA.

The Committee also manages the funds raised through SHINE fundraising events. In turn, these funds help provide activities, equipment and experiences that enhance the lives of the people we support.

One popular example is our Afternoon Ball, which offers a memorable social event outside our usual programme of activities. In addition, the committee continues to explore new opportunities that enrich the lives of the people we support.

Fundraising

Every pound raised through Shine helps improve the lives of the people we support.

Funds are raised throughout the year through a variety of activities, including:

• The HICA Lottery
• Sponsored walks
• Raffles
• Car boot sales
• Other fundraising events organised by our teams

We are always looking for fresh fundraising ideas. If you are part of HICA and would like to organise an event or suggest a new activity, we would love to hear from you. Your ideas can help create new opportunities and experiences for the people we support.

If you would like to get involved, please email shine@hica-uk.com.

Nominate Your HICA Hero

HICA Awards Recognition Programme

Our HICA Awards Recognition Programme celebrates colleagues who go above and beyond every day. Through these annual awards, we recognise the dedication, compassion and commitment that our teams show across The HICA Group.

Friends and Family Award

The Friends and Family Award gives family members, friends and the people we support the opportunity to recognise an exceptional member of staff.

You can submit nominations throughout the year, giving everyone plenty of time to recognise someone who has made a real difference.

The winner receives a prestigious trophy and a cash prize. To help us understand the nominee’s impact, please include clear examples that demonstrate their outstanding commitment and the positive difference they have made.

Shining Star Award

The Shining Star Award recognises colleagues who consistently exceed expectations in their role.

Unlike the Friends and Family Award, HICA colleagues nominate team members for this award. As a result, it celebrates individuals who go the extra mile to support colleagues, the people we support and the wider organisation.

The winner also receives a trophy and a cash prize.

How to Nominate

Nominating someone is simple.

Download a nomination form or collect one from any service reception desk. Once you have completed it, you can:

• Email your nomination to shine@hica-uk.com, or
• Send it by post to Head Office.

Alternatively, you can submit your nomination by email without completing the form. If you choose this option, please include:

• The nominee’s full name
• Their place of work
• The reason for your nomination
• Examples of their outstanding practice and the positive difference they have made

• The nominee’s full name
• Their place of work
• The reason for your nomination
• Examples of their outstanding practice and the positive difference they have made