Quality Assurance

During our most recent inspection at Raleigh Court the Care Quality Commission (CQC) identified areas in which we could improve. At Hica we pride ourselves on consistently delivering high quality person centred care to everyone who uses our services in a clean, safe and comfortable environment and subsequently were disappointed with the issues raised in the report.

The report also contains evidence throughout of positive outcomes for residents and their relatives including;

"I have no worries. The staff are first class" and "The staff are good. They make sure [Name] is clean, comfortable, gets their medicines and good food and is treated kindly."

One visitor commented, "They [people who used the service] have a better social life than I do; they all seem to be happy."  Visitors were positive regarding the food their relatives were provided with, one visitor told us, "The food here is marvellous you can’t fault it, there's plenty of choice."

'I was of course very concerned about the level of care my spouse would receive when they were admitted, but from the minute I stepped into Raleigh Court I felt comfortable. It was clear that it was very well organised and I soon realised it was in fact more than that. The caring way the staff deal with what are very vulnerable people is excellent and nothing is too much trouble for them.'

Despite the positive aspects of the report we recognised that improvements were needed. We have taken immediate steps to ensure that all areas requiring improvement have been addressed and we are confident that CQC will find evidence of these improvements at our next inspection. If you would like to discuss any aspect of the CQC report or the action we have taken in response please contact the home manager.